Welcome to Qualisofts webinar series on the future of management systems. Join us as we explore industry trends, technologies and innovations, and how these can be leveraged to achieve your business goals.
The world is changing fast. In order to stay competitive, companies must innovate and focus on keeping their customers happy. The modern company’s management system should be able to capture its digital initiatives, innovation and customer expectations.
“As-is” is increasingly becoming “has-been”
Sadly, many of today’s management systems fail in the above respect. They capture “as-is” procedures, without regard for the fact that “as-is” is turning “has-been” in a faster pace than ever before.
Webinar 1, Jan 26:
Pulling your management system out of the ditch
In the first session we will go through some of the changes affecting the quality and management systems of today. We will also take a closer look at how to move from reactive to proactive systems, closing the gap between strategy and execution.
The traditional management system is reactive in nature. It is therefore becoming increasingly outdated. In this webinar series we will cover the management system of tomorrow. This so as to enable positive change.
Many of the processes and activities covered by traditional management systems are moving towards automatization. Thus, there is a need for revitalizing today’s management systems, making sure that they cover elements such as RPA.
Date: 26th of January, 2018
Webinar2, Febr 2:
Bringing the Customer Journey to Life with QualiWare
Turn your traditional quality management system into a modern customer-oriented management system.
Customer journey mapping provides an outside-in view of your company. This in turn provides an understanding of where the most important customer journeys touch your company.
- Which capabilities are put in place at these crucial touch points?
- How adequate are the processes and IT-systems currently serving these touch points?
Customer journey mapping yields a true understanding of who your customers are and how they interact with you. It is therefore a great tool for building and retaining customer relationships, making sure customers don’t journey off with someone else.
Date: 2nd of February, 2018
Webinar 3, feb 9:
Business Capability Modelling
Measure the state and health of your organization through business capability modelling
What are the fundamental building blocks of your company? And how are these reflected in your strategy, processes, applications and technology components?
Most companies have clearly defined vision and mission statements. They have put in place goals, objectives and KPIs. Yet, they struggle to close the gap between strategy and execution.
What’s missing are clear definitions of “what” and “how well”.
Take charge of your capabilities by describing “what” your organization should excel at, how you are performing in these areas today and how well you need to perform to stay relevant tomorrow. This is most easily done through business capability modelling.
Date: 9th of February, 2018
Time: 10:00 – 10:30
How do you describe automatization when the “as-is” processes usually only contains the manual activities?
Learn how you QualiWare lets you easily describe the three levels of automatization: RPA - Integration - Fully automatic
And in addition, how this knowledge must be managed over several years.
Do not let the programmer decide and control the business processes.
Pull your management system out of the ditch. In order to stay competitive, the modern company’s management system should be able to capture its digital initiatives, innovation and customer expectations.
Date: February 16, 2018
Time: 10.00 CET
When process automatization is based on poor information, the result is faster production of bad quality products and services. That’s probably not the purpose?
As GDPR gets a foothold, many have realized that they need to gain control over the information.
Unfortunately, many organisations think short-term and only want to achieve compliance. Luckily, some people see that this is a unique opportunity to simultaneously improve their processes, provide a better basis for making good decisions and cutting quality costs that were previously difficult to uncover.
In this webinar we will show you how QualiWare lets you:
- map the information
- analyze where you have improvement potential
- unite the fields of information and quality for joint efforts around improvement
Date: February 23, 2018
Time: 10.00 CET