Webinar 2: Bringing the Customer Journey to Life with QualiWare

Turn your traditional quality management system into a modern customer-oriented management system.

Place: Webinar
Date: 2nd of February, 2018
Time: 10:00-10:30
>> Registration

Agenda

Power has shifted from companies to customers. Thus, companies compete like never before to deliver the best customer experience. We believe that companies management systems can and should play a vital part in companies battle for the customer.

”It is not about how customers participate in our (business) processes,
but about how we participate in the customers processes.”

- Chris Potts (2010)

Where do you touch your customers?

Customer journey mapping provides an outside-in view of your company. This in turn provides an understanding of where the most important customer journeys touch your company.

  • Which capabilities are put in place at these crucial touch points?
  • How adequate are the processes and IT-systems currently serving these touch points?

Customer journey mapping yields a true understanding of who your customers are and how they interact with you. It is therefore a great tool for building and retaining customer relationships, making sure customers don’t journey off with someone else.  

Qualisofts webinar series

Welcome to Qualisofts’ webinar series on the future of management systems. In the second session you will learn the “what”, “why” and “how” of customer journey mapping. You’ll get an understanding of what customer journey mapping can be used for and how to analyse your company from a customer-oriented point-of-view.

Date: 2nd of February, 2018
Time: 10:00-10:30
>> Register here

 

Enabling Positive Change

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