“It may not be the best possible term, but it seems to capture the urgent need to rethink how organizations work”, Paul Harmon says.
The term “digital transformation” is hot. It may not be the best possible term, but it seems to capture the urgent need to rethink how organizations work and to develop the new kinds of digital systems and infrastructure that will be needed to survive in the near future
In this article, Paul Harmon of BPTrends Associates, share his views on BPM and the ever-increasing buzzwords, digital transformation.
There are different ways of defining the word “transformation.” I use it to refer to major change – thus I use it as a synonym for the way that Hammer and Davenport used the word “business process reengineering.”
Unlike “process improvement,” where one begins by examining one's existing business processes and looks for ways to improve what one is already doing, “transformation” refers to beginning with a blank sheet of paper and imagining how the organization might do things if one could redesign the organization from scratch. Better, one imagines a whole new business model that would take advantage of the latest technologies to make money in new and significantly different ways.
So, process improvement is improving what you are already doing, and transformation is imagining new and better ways of doing business. Adding the word “digital” into the mix simply suggests that the new and different ways of doing business will be based on employing various IT elements.
The digital evolution of business just gets more intense and more pressing. In large part it's because automation has moved from controlling machines to facilitating human communication.